Update to Patch 1.0.3 first. The official notes list this exact fix: "Shape Jump could become stuck on cooldown for the rest of the match." Killer Sense had the same bug and was patched in the same update. Already on 1.0.3 and still stuck? Reality Tear is the only in-match reset - see below.

1What Triggers the Bug (So You Can Avoid It)

Trigger 1
Transitioning on uneven ground
Entering or exiting Shape Jump while leaving a ledge, stair, curb, or crosswalk. The bug was tied to the transition on non-flat surfaces.
Trigger 2
Spamming the Shape Jump key
Mashing Q / A / X instead of a single press. If the icon looks ready but nothing happens, stop pressing - the meter is already locked.
Normal cooldown is only a few seconds (players called it ~5s). If it never ticks down after leaving Shape Jump, you hit the bug - not a long cooldown.

2If It Locks Mid-Match

3Shape Jump Done Right

ActionInput / Rule
Enter Shape JumpQ (PC) / A (Xbox) / X (PlayStation) - requires darkness and no one watching you
Exit Shape JumpSame key. If you glow red instead of going shadowy, you are too close, too lit, or being watched - back off
Shape DashSpace / RB / R1 - a separate short lunge while already in Shape Jump, ~6s cooldown. Do not confuse Dash CD with the enter/exit CD
BloodthirstDoes not shorten ability cooldowns - it only speeds travel and melee
Loadout note: keep Reality Tear equipped until you trust the 1.0.3 fix on your platform. Community must-have loadouts already listed Tear + Blackout + Detection for this reason.

4Spend Tear or Wait?

Mistakes That Make It Worse

Still bugged after 1.0.3? Report the match time and what surface you last jumped from - that is the detail that isolated the bug in the 1.0.2 reports.